Frequently Asked Questions

1. What materials are your jewellery made from?
Our jewellery is made using high-quality materials selected to offer a premium look, feel, and lasting finish.

2. Is the jewellery suitable for everyday wear?
Yes. Our jewellery is designed to be comfortable and suitable for everyday wear. It is water-resistant and can be worn around water, perfumes, lotions, and other everyday products without any issue.

3. How long does delivery take?
Orders are usually delivered within the estimated delivery time shown at checkout. Delivery times may vary depending on your location.

4. Do you offer gift packaging?
Yes. Every jewellery piece comes beautifully presented in premium packaging, making it ready to gift.

5. Can I send the gift directly to someone else?
Yes. You can enter the recipient’s shipping details while placing your order, and we can deliver the gift directly to them.

6. Can I personalize my gift?
Yes. We offer personalization options to make your gifting experience more special. Available personalization options will be shown on the product page.

7. Can I add the recipient’s name?
Yes. Where personalization is available, you can provide the required name details while placing your order.

8. Will the price be included in the package?
No. We do not include the product price inside the gift package.

9. Can I include a special message with my gift?
Yes. Where available, you can add a personalized message to make your gift more meaningful.

10. What if I receive a damaged or incorrect product?
Please contact us as soon as possible after receiving your order with photos or videos of the issue. Our team will review it and assist you with the appropriate resolution.

11. Can I return or exchange my order?
Our return and exchange policy depends on the product and order type. Please refer to our Return & Exchange Policy for complete details.

12. How can I track my order?
Once your order has been shipped, you will receive tracking information so you can follow your delivery.

13. How can I contact customer support?
You can contact our customer support team through the contact details provided on our website. We will be happy to assist you.